Copilot Tier 3 Specialist

Job description

Application Deadline: 04/19/2026 Address: 401 N Executive Drive Job Family Group: Technology Oversees, manages, and supports the operational aspects of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) across the enterprise. Ensures Copilot features run smoothly, securely, and in compliance with BMO’s policies. Applies in-depth knowledge of Microsoft 365 administration, cloud security, and IT service management to maintain seamless Copilot user experiences and optimize service performance. Qualifications: Experience: Typically 5–7 years of relevant experience in IT administration, cloud services, or technical support, including exposure to Microsoft 365 or Azure environments. A post-secondary degree in a related field of study (or an equivalent combination of education and experience) is required. Preferred: Prior experience in an IT operations or support role dealing with cloud-based productivity or AI services. Demonstrated deep knowledge and technical proficiency gained through hands-on experience and continuous learning in the field. - Copilot Policy Management: Manages and maintains all Copilot-related policies and...