Senior Strategic Programme Manager (SaaS)

Job description

Job Description At Zendesk we are looking for an experienced SaaS Senior Strategic Program Manager to drive delivery success within one of our largest EMEA customer accounts. Operating at the centre of a complex, multi-market stakeholder landscape, Your focus will be to ensure plans translate into execution, commitments are met, and outcomes are delivered in line with the customer’s strategic goals . What you will be doing: Customer Accountability, Stakeholder Leadership and Influence Establish yourself as a trusted, high-impact partner within the customer organisation, building relationships across executive sponsors, programme owners, and operational teams. Build strong executive and working-level relationships, facilitate decision-making forums, and hold the customer organisation accountable for their actions, resourcing, and delivery milestones, ensuring commitments are converted into measurable progress. Drive alignment on scope, priorities, outcomes, and responsibilities across customer and internal teams. Influence outcomes without direct authority, with demonstrable experience driving outcomes and accountability within customer organisations where you do not manage the stak...