IT Technology Services Senior Specialist

Job description

Requisition ID: 450984 Work Area: Information Technology Expected Travel: 0% Career Status: Professional Employment Type: Regular Full Time Career Level: T3-3 Additional Locations: Original Posting Date: 04/06/26 Job Title: IT Technology Services Senior Specialist Location: Newtown Square, PA: Work Model: Hybrid Work Model: Purpose and Objective: SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to act as primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues. Expectations and Tasks: Understand the customer business, goals, and challenges in order to suggest solutions & services. Advise customers on technical requirements, constraints, and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS. Identify and position ECS services that deliver value to the customer from ECS portfolio. Evaluate current SAP architecture, identify weaknesses, and act on improvement opportunities. Drive strategic SAP direction through determination of short- and long-term IT investment needs. Facilitate evaluati...