Part-time Guest Services Representative- Grand River Casino

Job description

Position Summary Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities: - Answers guest services switchboard; informs or re-directs calls accordingly - Greets guests in person; offers information on the facility, events and promotions - Promote and administer the Elements Re wards Loyalty program - Assisting with the execution of onsite events, promotions and entertainment initiatives - Responds to, resolves or escalates issues as required - Communicates effectively with all appropriate operational departments - Builds strong working relationships with guests and team members - Ensures compliance with licensing laws, health and safety and other statutory regulations - Performs other duties as assigned or directed Education and Qualifications: - High School Diploma - Minimum 2 years of...