Administration & Resident Services Coordinator

Job description

ABOUT THE ROLE: As a Administration & Resident Services Coordinator, you play a vital role in creating an exceptional living experience for residents and prospects alike and support leasing through primary through an administration lens, ensuring smooth operations and a high standard of service. KEY RESPONSIBILITIES: Administration, Arrears & Compliance: - Maintain detailed and accurate resident records, including lease files, payment histories, and correspondence. - Generate regular arrears, occupancy, and operational reports for property management review. - Manage rent arrears processes, including tracking outstanding balances, issuing notices, and coordinating follow-ups with residents. - Prepare and process all required tenancy board documentation, including applications, notices, and supporting files. - Ensure all documentation and processes align with applicable Residential Tenancies legislation and internal policies. - Respond promptly to inquiries via phone, email, and in-person interactions, providing best-in-class customer service. Resident Communication & Notices: - Prepare and distribute all resident communications, including rent notices, entry notices, policy updates...