Service specialist

Job description

Description He/She contributes to ensuring the efficiency of the long-term rental and fleet management fleet through the affiliated network during the contractual period. Responsibilities include managing damage repair and maintenance services, monitoring the timing and costs of interventions. He/She liaises with repairers to resolve repair issues and report service disruptions in the assistance network. He/She supports internal clients on technical and service delivery issues. Additionally, He/she collaborates with the operations center to report disruptions in roadside assistance and ensure the expected service levels. He/she also evaluates contractual exclusions to be applied to customers. Role and duty – core business - Verify the actual fault of the car and the need for scheduled maintenance through remote documentation review. - Ensure the accuracy of cost estimates to confirm that service center quotes align with manufacturer guidelines and repair techniques. - Manage requests within specified timelines and provide repairers with authorization numbers for payment and invoice issuance. - Evaluate total loss scenarios for excessive cost and approve contract closure. - Determin...