Field Service Administrator - Tractor

Job description

Working Hours/Days Monday - Friday 6:30AM - 4:30PM After-hours call support on rotational basis Overview: The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry. Basic Duties: The basic roles/responsibilties including, but not limited to, are listed below - Initiate, maintain and process work orders open to close - Achieve the highest levels of customer satisfaction, employee engagement and profitability - Ensure all work orders comply with the SOP‘s for service operations To include - Proper PO#’s - SIMS entries - Outside Purchase Order management - Warranty compliance - PI/PSP compliance - Answer field service office phone calls - Issue PO#’s to vendors for sub-let work and materials and accounting those invoices upon receipt - Prepare work-orders for warranty processing to include report, pictures, claim stories - Advise PSR’s of their customer machines that are being repaired in the field - Communicate with customers on repairs status and or related business - Scan necessary work or...