Head of Support

Job description

The Company Hospitals still run their most important operations — staffing, labor planning, and capacity — on paper, spreadsheets, and guesswork. It’s a system that wastes thousands of hours and millions of dollars every year. Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals. We’ve raised more than $30M in total funding, are already live across 20+ hospitals, and are scaling fast! About the Role: At Vitalize, support isn't table stakes, it's a core differentiator . We sell large enterprise contracts to health systems where thousands of nurses, managers, and executives depend on our platform for critical daily operations. The quality of our support directly impacts whether hospitals trust us with their most important workflows. We're hiring a Head of Support to own this function — building the systems, processes, and team that ensure support scales with customer growth without scaling headcount at the same rate. This is a player-coach role: 70% leading and building, 30% hands-on execution on...