Medical Office Specialist

Job description

Overview The Department of Family Medicine at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Office Specialist to join the team. The Medical Office Specialist position plays a critical role in supporting the daily operations of the clinic by applying strong critical thinking, workflow prioritization, and sound judgment to ensure seamless and positive patient experience. This position manages essential administrative functions, including revenue cycle support, patient financial inquiries, medical record processing, and coordination of a multi‑line phone system. The role requires a solid understanding of HIPAA regulations and strict adherence to patient privacy and confidentiality standards. Accuracy, professionalism, and the ability to navigate complex situations are essential to maintaining efficient clinical flow and delivering clear, compassionate communication. Responsibilities: Front‑End Operations Support: - Lead the front desk with strong critical thinking to ensure accurate patient intake, efficient clinic flow, and a positive first impression. - Verify insurance, collect required documentation, and maintain strict HI...