Manager, Membership Business & Analysis

Job description

To manage, direct, implement and oversee Navy Federal's membership acquisition, engagement and retention strategies. Oversees the production and delivery of high-quality analyses that enable senior and executive leaders to better understand member demographics, behavior, trends, and make decisions to achieve strategic goals. Lead cross-organizational teams that facilitate the creation, launch and implementation of solutions to improve new member engagement, retention and satisfaction. Oversee and perform complex/varied tasks with considerable impact. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. - Direct the creation and launch of acquisition strategies consistent with goals to grow membership, improve engagement, and minimize impact on operations - Oversee the design and development of monitoring tools and financial metrics capable of measuring and optimizing the success and effectiveness of membership drives - Optimize business operation performance by analyzing current and forecasting future performance through the application of variou...