Digital Banking Experience Analyst

Job description

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. Do you excel at creating seamless, intuitive digital experiences for users? Are you focused on optimizing platforms to deliver a high-performing, member-centric digital journey? As a Digital Banking Experience Analyst, you’ll be responsible for optimizing digital platforms to ensure a seamless, member-centric, and high-performing user journey while supporting efforts to attract new members, enhance loyalty, and drive revenue in an increasingly digital-first industry. Deep expertise in digital financial platforms, product management, and user experience is essential for ensuring seamless, modern, and competitive digital offerings. The Opportunity: We are seeking a Digital Banking Experience Analyst to join our team in Dearborn, MI. What You’ll Do: - Create and implement strategies to increase digital channel adoption, improve member experience, and achieve business objectives. - Monitor and analyze operational metrics, such as member satisfaction scores, user behavior, and transaction data to identify trends, perf...