Fleet Dispatcher

Job description

Benefits: A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contractedi personnel to determine member / customer location. - Bonus based on performance - Dental insurance - Employee discounts - Health insurance - Paid time off - Vision insurance Qualifications: - Monitor dispatched calls and take action to resolve and correct service or other potential problems - Handle driver / customer escalations in accordance with established procedures - Provide explanations to customers and reports / document service issues - Close service requests using company electronic dispatching system - Accept payment from members / customers, when necessary - Reconcile and resolve rudimentary payment issues and maintain related records and files - Maintain inventory of tow truck / service vehicle su...