Membership Services Associate

Job description

Description POSITION SUMMARY: This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. ESSENTIAL FUNCTIONS: Greet and serve members and guests Answer telephones in a prompt courteous manner Receipt money transactions and program sign-ups - Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors. - Give membership and program information to walk in and phone customers. - High knowledge of program information at all times. - Conduct facility tours as needed - Understand and able to use phone system. - Provide all needed information on phone messages taken and given to correct individual or forward on voicemail. - Member sign up and program registration all done correctly and in a speedy manner. - Enter receipt information correctly for membership and programs. - Be accountable for all money collected during your shift. - Prepare end of shift deposits and reports Serve as Check-Point when needed: - Perform facility access...