Infrastructure Support Engineer

Job description

Position: Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the Director of Infrastructure Status: Full-Time (Exempt) Position Summary: The Infrastructure Support Engineer provides hands-on technical support for Tepper Sports & Entertainment’s core infrastructure environments. This role serves as a bridge between end-user support and senior infrastructure engineering, supporting systems, network, and cloud platforms that enable day-to-day operations and large-scale live events. The Infrastructure Support Engineer is responsible for troubleshooting, maintaining, and supporting infrastructure components, while partnering closely with Systems Administrators, Network Engineers, Cybersecurity, and the Helpdesk team. Primary Responsibilities: - Provides operational support for Cisco network infrastructure (core, edge, wireless), ensuring reliable connectivity across enterprise, stadium, and event critical environments. - Supports Cisco solutions including ISE, ThousandEyes, and Cisco Spaces, enabling network access control, device profiling, experience monitoring, path visibility, and location analytics to proactively identify and resolve issues. -...