Desktop Support Engineer

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule: Full Time: About Us – Information Technology (IT) Flexible scheduling. On the job training. Gain exposure to new and advanced technology in the healthcare setting. What You’ll Do: Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and...