Customer Service Representative

Job description

Description Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. We have a great opportunity for a Customer Service Representative to join our team in Irving, TX ! As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems. Responsibilities : - Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat. - Providing accurate information and solutions to customers' problems - Troubleshooting technical issues and escalating to appropriate departments when necessary - Maintaining detailed and accurate customer records - Working collaboratively with team members to ensure exceptional customer service - Staying up to date with product knowledge and company policies and procedures Requirements: - High School diploma, GED, or equivalent - 2+ years’ experience in a similar custome...