Servicing Travel Advisor IV - Client Engagement Quality Control Lead

Job description

Join Valerie Wilson Travel as a Servicing Travel Advisor IV – Client Engagement Quality Control Lead and redefine how discerning clients begin their journeys by owning lead intake quality control, streamlining onboarding workflows, and elevating operational excellence across every channel. You’ll pair high-touch client engagement with rigorous data integrity, metric-driven performance reporting, and continuous improvement to deliver a seamless, best-in-class onboarding experience for luxury and high-net-worth travelers. As a Servicing Travel Advisor IV – Client Engagement Quality Control Lead within Valerie Wilson Travel, you will serve as a strategic leader responsible for overseeing lead intake quality control, optimizing client onboarding workflows, and ensuring operational excellence across all client engagement channels. This role plays a critical part in enhancing the overall client onboarding experience while driving data integrity, responsiveness, and seamless execution of new client initiatives. In this elevated capacity, you will combine hands-on client engagement with quality control oversight, performance reporting, and continuous improvement initiatives. You will manag...