Senior Pensions Officer

Job description

Senior Pensions Officer | 10510 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall, Norwich An exciting opportunity has arisen for a Senior Pension Officer to join our busy Member Services team at the Norfolk Pension Fund, helping us deliver a first‑class service to members of the Local Government Pension Scheme (LGPS). The Norfolk Pension Fund provides pension services to over 425 employers and supports more than 100,000 active, deferred and pensioner members. The role offers variety, responsibility and the chance to develop a career within the pensions profession. About the Role: As a Senior Pension Officer, you will: The Member Services team works in a fast‑paced environment, so you will need to manage your workload effectively, work collaboratively with colleagues and consistently deliver a high standard of service. - Manage and oversee incoming enquiries. Work closely with Pension Consultants and other colleagues to resolve technically complex issues, ensuring service delivery meets agreed KPIs and SLAs . - Interpret and accurately apply pension legislation and regulations, providing high‑quality technical advice across the full ran...