CRM Manager

Job description

This strategic role oversees Carmeuse’s global Salesforce CRM platform, supporting Sales, Marketing, Customer Service, and the E‑Commerce ecosystem to ensure consistent customer engagement and streamlined commercial processes while respecting regional needs. The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with stakeholders across all regions. The role also includes leadership of the Supply Planning and Optimization system, ensuring its smooth integration within the broader Supply Chain function. By championing the Customer 360 initiative, the CRM Manager leverages industry best practices and partners with high‑performing teams to deliver actionable insights and promote continuous improvement across the organization. Responsibilities & Duties: Own and communicate the global CRM strategy, roadmap, and governance, supporting Carmeuse’s Customer 360 vision. Lead cross-functional collaboration with Sales, Marketing, Customer Service, and regional teams to drive adoption, process optimization, and customer lifecycle management. Manage global C...