Operations Coordinator

Job description

The Dispatcher / Operations Coordinator is responsible for owning the scheduling and lifecycle of compliance service work orders from initial request through billing readiness. This role ensures that all work is scheduled efficiently, completed on time, and—most critically—entered and closed out with a high degree of accuracy. This position plays a key role in operational efficiency, technician productivity, and revenue flow by maintaining clean, complete, and timely work order data. Key Responsibilities: Work Order Management Create, update, and manage work orders in the company system Ensure all required job details are accurate and complete at creation Track work order status from assignment through completion Review completed work orders for accuracy, completeness, and required documentation Close out work orders and submit them as billing-ready Scheduling & Dispatching: Own day-to-day scheduling and prioritization of all compliance work Assign work orders to technicians based on capacity, geography, and job type Maintain balanced workload distribution across technicians Proactively schedule work to minimize last-minute assignments Escalate scheduling conflicts, capacity constr...