Customer Home Quality Manager (Stock)

Job description

Location: Hybrid/Manchester or London Salary: £48,987 - £61,234 per annum Hours: 36 per week: Contract Type: Permanent: Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We’re now seeking a Customer Home Quality Manager to play a pivotal role in ensuring our homes meet the highest standards before customer occupation. Working closely with Sales and Delivery teams, you will be responsible reviewing stock reports and manage required works to ensure our new homes are snag and defect free and ready for occupation and aligned with our 5★ customer satisfaction standards. The condition of homes at handover is a critical KPI, and your work will directly impact the experience of customers purchasing through Shared Ownership or private sale. You’ll bring a strong understanding of new build quality, defects management, and customer care, ensuring that any issues are proactively identified and resolved to a high standard. This role requires a collaborative, driven individual who can work across teams and with external partners to maintain quality...