Claims Handler

Job description

Job Description Claims Handler Key Responsibilities: - Providing excellent customer/ client support and handling Enquiries. Internal and external. - Liaising with internal teams and stakeholders. - Maintained accurate records and updated customer information - Communicated with customers/clients through various communication channels, including inbound / outbound phone calls. - Good telephone manner, building rapport with customers/clients representing the business. - Understanding of vulnerable customers and how to identify them - Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot. - Resolve customer queries in a timely and professional manner. - Complete account administration with a high level of accuracy. - Liaise with all parts of the business in pursuit of resolving customer queries. - Achieve business goals and targets while keeping within SLA - Liaising with PM, RCM Duties: - Working the emails in priority order. To ensure we are within SLA - Responding to customer correspondence by letter and email. - Managing Complaints. - Completing MI/R tasks. - Issue documents to client/customer - Keeping the client up to da...