Customer Success Pharmacy Operations (Pharmacy Tech)

Job description

Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience. This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment. What You’ll Do: - Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions. - Triage and assess questions to ensure accurate, compliant, and timely responses. - Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing. - Identify and resolve discrepancies between prescribed instructions and patient understanding. - Escalate complex medication or safety concerns to licensed clinicians when appropriate. - Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience. - M...