Operator Service Specialist 1

Job description

USS: Operator Services- ( Part-Time, Evenings) - Job Summary: The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others. Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed. Education and Experience: Minimum one year of call center or customer service with heavy phone volume experience preferred. Knowledge and Skills: Previous operator or call center experience in Healthcare setting preferred. Able to operate a computer and answer telephones efficiently. Able to keyboard 25 wpm. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and equipment required for the position. Able to relate a...