Claims Associate, PD

Job description

The Claims Associate, PD is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required. RESPONSIBILITIES: Policy Analysis: - Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims. - Identify and investigate contested coverage claims that may require a roundtable discussion. Claim Investigation: - Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties. - Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages. Claims Management: - Evaluate and adjust reserves as necessary. - Prepare dispatch instruct...