Branch Supervisor

Job description

The Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, member experience and loan operations, team development, and serves in a leadership capacity in the Branch Manager’s absence. Our Branch Supervisor must embody Pelican’s Core Values and provide excellent service in all that they do. A DAY IN THE LIFE OF A BRANCH SUPERVISOR INCLUDES: - Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control - Monitoring, ordering, shipping, and balancing all cash for the branch. - Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs. - Actively support branch business development efforts through community engagement and relationship building. - Performing duties of all branch employees as necessary to su...