Digital Customer Care Representative - Career Advancement Opportunities!!

Job description

Position Summary The Digital Customer Care Representative plays a vital role in delivering exceptional customer service through a variety of digital channels. This position handles digital inquiries related to quoting new services, billing and payments, service schedules, service quality, and general questions. Successful candidates will gain valuable insight into the waste and recycling industry and begin an exciting career journey with Casella, where growth opportunities are abundant.Hiring Range: $19.00-$20.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program. Key Responsibilities: - Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services. - Researches and resolves questions or complaints, referring to internal or external experts when necessary. - Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines. - Ensures all responses follow approved company guidelines and maintains a polished, positive, conversational, customer friendly and compassionate tone. - Engages with customers across digital channels—including e...