Queue Management

Job description

Maintain and monitor the Airline Passenger lines purging them based on flight departures. Pull airline Arrival Sheets and triage the lines based on flight departures. Monitor the flight screens for last minutes changes. The LCA must clearly communicate with passengers, the TSA, Airline and Airport authorities.Monitor the Premium passengers abide by ADA laws and LAWA regulations. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. May be required to have HS diploma or GED if city ordinance mandates. 5. Previous customer service experience is required. B. PHYSICAL AND MENTAL DEMANDS: With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Must be able to walk constantly throughout out the shift; up stairs inside and outside 3. Effectively communicate with the passengers; TSA, and Airline personnel 4. Possess the tact to...