CRM Database Coordinator (National)

Job description

Piper Alderman is an independent Australian commercial law firm with a clear ambition: to rival top‑tier firms by delivering responsive, commercially decisive, expert advice. As part of this ambition, we continue to invest in our client growth capability, systems and data‑led business development. We are seeking a CRM Coordinator to play a critical national role supporting the firm’s client development, marketing and growth activity through best‑practice CRM data management, reporting and insight. The Role: The CRM Coordinator is responsible for the ongoing quality, integrity and strategic use of the firm’s Client Relationship Management (CRM) system, InterAction+. This role is foundational to how the firm understands its clients, tracks opportunities, supports business development initiatives and delivers targeted, high‑quality marketing activity. Working closely with the national BD & Marketing team, IT and stakeholders across the firm, the CRM Coordinator ensures our data enables informed decision‑making and effective client engagement. Key Responsibilities: CRM Data Management & Quality: - Maintain and enhance CRM data quality, integrity and governance across the firm. - Conduc...