Field Service Manager (KitchenAid)

Job description

As a key member of the KitchenAid Small Appliance Team, the Field Service Manager (Bilingual) is responsible for leading the Authorized Service Network of external service companies and ensuring a high-quality, consistent repair experience for KitchenAid Small Appliance owners. This role oversees service provider onboarding, day-to-day operational performance, service quality, and continuous improvement initiatives across the network. The Field Service Manager analyzes performance data and service trends to identify opportunities, make recommendations, and implement changes that support business goals and elevate customer experience. This position also requires strong cross-functional collaboration and the ability to adapt communication style to suit a variety of audiences, including service partners, internal stakeholders, and leadership. This position is based out of our client's office in Mississauga, 5 days a week. Quality Control & Factory Relations: - Return Trend Analysis : Lead the review of "Reasons for Return" (RFR) and other service performance data to identify trends, quality spikes, and operational gaps, and translate findings into actionable business recommendations....