Implementation Associate

Job description

At Pylon, we're building the future of B2B Post Sales We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300 companies, including Linear, Cognition (Windsurf), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You can also find us on the Enterprise Tech 30 List . This is a fully in-person role; we do not offer remote or hybrid options. What you'll do: You will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data. One of our core principles is to use Pylon at Pylon. We expect strong product fluency. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform. You will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, e...