Application Support Analyst

Job description

This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. Team Responsibilities: - Application Support – ensure that the application is working correctly as deployed. - Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. - Change Management – support testing and release process for production fixes. - Project Handover – facilitate the transition between project support and production support for all change. - Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations. Role Responsibilities: - Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries. - Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues. - Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedu...