Customer Service Parts Specialist

Job description

Job DetailsJob Location: Kustom Signals Inc Chanute - Chanute, KS 66720Education Level: High SchoolTravel Percentage: NegligibleJob Category: ManufacturingPosition Summary: The Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. Supervisory Responsibilities: None Specific Duties and Responsibilities: Works with internal and external customers to remedy parts issues related to service. Works with internal and external customers to resolve discrepancies. Performs all tasks within the department as assigned to include: Take inbound calls from customers (call center environment). Provide parts quotes Track and expedite parts orders daily Process credit cards for cash payments Perform inbound/outbound calls and/or email quotes to customers Create purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages Create a daily open order report and run daily numbers for parts, repair, & field service. Process...