Complaint Liaison Associate (4 Days a week) - 18 Month FTC

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds , working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us. The primary role of the Complaint Liaison Associate is to be the contact point between the Lloyd’s market and Financial Ombudsman Service (FOS) to assist with the resolution of UK policyholder complaints that have already been reviewed by the Market, but the policyholder remains dissatisfied with the outcome and has escalated their complaint for review by FOS. In addition, they have responsibility for the handling of complaints referred to Department of Insurance (DOI) in the US. The Complaints team has a regulatory operational role that oversees the handling of complaints being referred to the FOS and to the DOI....