Vice President, Customer Success

Job description

About the role Bettercomp is looking for a VP, Customer Success to own the full post-sale customer experience and drive retention, expansion, and long-term customer health across our growing customer base. This is a builder's role for someone who thrives at the intersection of strategy and execution. You'll inherit a strong foundation and a customer obsessed team, and your mandate will be to optimize how we work - bringing operational rigor, scalable processes, and a forward-thinking perspective on how AI can elevate the work of a modern CS organization. What you’ll do: Team & Organization Leadership - Lead and develop a multi-functional CS organization spanning implementation, customer success management, support, and enablement - Develop and mentor CS managers, building leadership depth and a culture of accountability and continuous growth - Contribute to company strategy as a member of the senior leadership team Customer Health & Revenue Outcomes: - Own key customer health metrics (GRR, CSAT, Time-to-value) while serving as a critical driver of NRR by partnering closely with Sales on renewal and expansion motions - Serve as an executive voice of the customer, synthesizing trends...