Help Desk Technician

Job description

Position Title: Helpdesk Technician I/II Location: Anaheim, CA (Full on Site to start, then Hybrid) Department: IT Infrastructure Reports To: IT Manager Position Summary: We are seeking a Helpdesk Technician to support end users across our organization. This role will provide Tier 1–2 support for desktop, application, and identity-related issues in a Google Workspace-centric environment. The ideal candidate is customer-focused, technically strong, and comfortable working across a variety of cloud and on-prem technologies. Key Responsibilities: - Provide Tier 1–2 technical support for end users (in-person, remote, and via ticketing system) Troubleshoot issues related to: - Windows 10/11 endpoints - Google Workspace (Gmail, Drive, Calender) - RemoteApp / RDS environments - Zoom (Meetings, Phone) - Okta (SSO, MFA, user provisioning) - Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools) Assist with onboarding/offboarding: - User account creation (AD / Azure AD / Okta) - Device provisioning and setup (Laptop, Cell Phone, AD account creation) - Troubleshoot networking basics (VPN, DNS, connectivity issues) - Maintain documentation and knowledge b...