Benefits Coordinator-Intermediate (Gateway Medicine Specialties - Pulmonary)

Job description

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. EDUCATION: High School Diploma or GED equivalent required. - Verifies and/or obtains all benefits insurance information for patients. - Obtains authorizations and referrals. - Assists in the collection of copays and existing balances due; assists with financial counseling as needed. - Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues. - Handles and answers all phone calls and transfers calls to the appropriate departments as needed. - Manages patient appointments according to the physician's schedules and/or protocols. - Performs all other duties as assigned. - Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. - Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. - Demonstrates creativit...