Customer Support Executive - Remote

Job description

Location - This role is base remotely with quarterly paid travel to either our London or Sheffield office. The first day will be in our London Office (Aldgate East, E1). All travel to the office will be paid for by us. Working hours - 40 hours per week (Monday-Friday, 9am-6pm with very occasional Saturday working) Salary - £26,600 (Year 1 OTE of £27,400) Start Date - must be able to start on Tuesday 9th June 2026 nb. Contact Centre experience is highly desirable for this role. As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’r...