After Sales Customer Care Specialist

Job description

Job Posting Title After Sales Customer Care Specialist The challenge: An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment. What you will do: The After Sales Customer Care Specialist manage the central approval process of products exchange (PEX) for missing parts with the aim to avoid the products swap, to improve the Repair Turnaround Time (TAT) and the process of PEX for missing parts according to the market products exchange policy. Main Responsibilities: Know the PEX process and markets PEX policy, implement the new escalation process and identify solutions to reduce the products exchang...