Mandatory Internship - Customer Service Agent (m/f/d)

Job description

HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has evolved into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes every season. As our Customer Service Agent (m/f/d) – Timing , you are the vital link between our athletes and their performance data. You will support the Customer Experience and Timing teams by managing all inbound queries related to event results, penalties, and timing accuracy. This is an ideal role for a detail-oriented, data-driven individual—specifically a placement student in their 3rd year—who wants to dive into the world of sports events and ensure every athlete’s hard work is accurately reflected in the rankings. YOUR KEY RESPONSIBILITIES: Athlete Support: Act as the first-line support for all customer enquiries regarding event results, penalties, and timing discrepancies. Query Management: Respond to enquiries within agreed SLA timeframes ensuring a professional, accurate, and empathetic approach. Technical Troubleshooting: Investigate details to solve problems and escalate unresolved or technical tim...