Bilingual Rental Housing Customer Service Representative

Job description

Leidos is seeking a full-time Bilingual Rental Housing Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources. As a Rental Housing Customer Service Representative, you will: Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures. Handle backup calls from the public regarding buying homes and servicing their loans. Provide informat...