Senior Client Success Manager
Smokeball Australia · Sydney, New South Wales, AU
About Smokeball With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software helping small and mid-...
Job description
About Smokeball With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software helping small and mid-sized legal practices run their best firm and live their best life. We’re passionate about what we do, and our clients know it! Not to brag, but we’ve been awarded the best place to work in Australia by Wrk+ and certified as a “Great Place to Work”. Culture plays a big part in our success, and our clear purpose and vision motivate us daily. About The Job: We’re looking for an experienced Senior Client Success Manager to join Smokeball and play a key role in driving client outcomes, retention, and revenue growth. As a Senior Client Success Manager at Smokeball, you’ll play a pivotal role in ensuring the satisfaction, retention and overall success of our clients. You will be responsible for building strong relationships across a portfolio of clients, helping them achieve their goals and get maximum value from our cloud solutions. What You’ll Be Doing: - Own and manage a portfolio of client accounts, developing a deep understanding of each client’s needs, challenges, and business goals - Drive increased usage of Smokeball products...