Senior Specialist, Experience Strategy

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary: Senior Specialist, Experience Strategy Overview: At Mastercard, we believe that the future of our business depends on our ability to define and deliver great experiences. The Mastercard Foundry - an interdisciplinary group, including CXD (customer experience & design) teams, data scientists, technologists and more - is the new product development group of Mastercard, focused on de-risking and delivering new and differentiated customer-centric solutions. About the team: Our Experience Strategy & Research team, within CXD, leads early-stage product innovation by uncovering customer needs, identifying opportunities, and translating insights into strategic direction fo...