Client Services Team Leader

Job description

Client Services Team Leader Department: Customer Experience: Employment Type: Permanent: Location: Cardiff, UK: Reporting To: Head of Client Services & Onboarding Description: SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. The Client Services Team Leader leads the delivery of client support, insights, and lead generation across the UK Supply Chain. You’ll oversee Account Management Analyst activity at scale, ensuring high-quality client support, actionable insights, and operational excellence. The role also manages a small team focused on data enrichment and lead generation, driving a steady pipeline of high-quality, sales-ready opportunities. What that means day to day What you’ll need to be successful You have a proven track record in Customer Success or Account Management, with experience leading and developi...