Customer Service Officer (Sales)

Job description

Customer Service Officer | Warabrook About the role: In this front-line role, you'll provide outstanding customer service, manage inbound inquiries, and ensure they're directed to the right teams. You’ll also support our Business Development team by capturing and progressing customer information—helping us continue delivering human-rights-focused, customer-centric service. This role is Monday - Friday with rotating shifts between 8:00 AM–4:00 PM and 9:00 AM–5:00 PM. Key Responsibilities: - Champion a person-centred approach, embedding customer goals in all interactions and decisions. - Manage and direct all enquiries to the appropriate team within Aruma. - Handle support service enquiries with a customer-first, solution-focused mindset. - Respond to customer queries professionally and within agreed timeframes. - Capture and track support requests, aligning with relevant Lines of Business. - Provide accurate information on Aruma’s services, NDIS, and regional operations. - Ensure an exceptional customer experience for both new and existing clients. - Escalate feedback and complaints promptly to the Service Sales Team Lead. - Collaborate with the BD team on meet-and-greet coordinatio...