Telecare Team Manager

Job description

- Manage Illinois Administrator On-Call duties and responsibilities - Support Program and Telecare with direction on escalated patient care and customer service concerns - Support Program and Intake with direction on new referral appropriateness and appointment staffing. - Directly handle escalated calls: routine patient care, continuous care, revocations, HME, pharmacy, customer service, etc. - Manage need for after-hours on-call Program and Care Connection Center field staffing/ overtime needs - Facilitate daily pre-shift meetings with Telecare Team Leaders - Facilitate weekly Telecare Patient Care Administrator calls - Complete all required shift reporting and documentation in timely manner - Communicate directly with Telecare and Program Patient Care Administrators as needed/directed - Facilitate and/or attend meetings as schedule and/or required - Notify appropriate Program and/or Care Connection Center management team member(s) of all patient record documentation enhancement opportunities. - Collaborate with Telecare PCA, Program PCA, HME, and Pharmacy Management on all clinical and customer service enhancement opportunities. - Responsible for on-call management team duties,...