Customer Service Representative

Job description

DAP is looking to hire Customer Service Representative at our Fenton, MO Location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers ( dealers and distributors ) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm. RESPONSIBILITIES: Proactively identify opportunities to enhance the customer experience and contribute to process improvements. REQUIREMENTS: - Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. - Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges. - Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. - Document all customer interactions and maintain accurate records in our system. - Must be able to work 8:30 am - 5:00 pm - High School (or equivalent) - Effective communications skills – verbal and written, SAP exper...