Product Support Manager, Pre-Launch User Testing Gemini App

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a project management or a customer-facing role. Preferred qualifications: - Experience influencing cross-functional teams, with excellent communication and stakeholder management skills. - Ability to thrive in a changing rapidly evolving, and ambiguous environment. - Excellent problem-solving skills with the ability to extract insights from qualitative and quantitive user feedback. About the job: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Product Support Manager for Pre-Launch User Testing on our gTech Users and Products (g...