Customer Service Associate
B&H · New York City, New York, US
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and...
Job description
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today! Job Overview: Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner. Essential Responsibilities: - Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues. - Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues. - Gathers all necessary information for inquiries requiring further follow-up and coordina...