Response - Support Analyst I

Job description

General information Name: Response - Support Analyst I Posting Title: Response - Support Analyst I Ref #: 2236753 Date Published: Monday, May 4, 2026: City: Fairview Heights: State: Illinois: Country: United States: Job Category: Internal Firm Services: Advertised Location: US-IL-Fairview Heights, US-MO-Saint Louis: Working time: Full Time: Description & Requirements: Provides remote, enterprise-level IT support across multiple businesses and user levels. Responsibilities include resolving basic hardware/software issues, handling access requests, phone and printer support, and managing incidents. Emphasis is placed on clear communication and customer service. The role focuses on resolving straightforward issues, with a goal of addressing 80% of incidents without escalation. Includes shared on-call duties during evenings, weekends, and holidays. This is an onsite position in our Fairview Heights, IL office What You Will Do: Provide first-level technical support for hardware, software, network, and access issues via phone, email, chat, and video. Ensure courteous, professional interactions with Forvis Mazars personnel while maintaining high standards in work quality, client relations...